Government hospitals and clinics should be safe. But they’re not — and at least part of the reason is that security guards aren’t trained for every type of situation they have to handle at these facilities.
Although some of these situations need forceful action, dealing with, for example, upset or distraught family members of patients or impatient visitors requires a different approach.
“It’s important to educate security guards on what kind of patients we see, and that someone at a hospital [a patient or visitor] is not necessarily a criminal,” she explains. This is much different from security risks at, say, a shopping centre, where guards are mostly expected to deal with shoppers that need help or looking out for property being stolen.Phillip Davids*, a security guard who worked at a psychiatric facility once had to restrain a patient.Every healthcare facility has to identify the type of skills their security guards need, says Ugasvaree Subramaney, head of the psychiatry department at Sterkfontein Hospital.
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