Woman Posts Video of Nightmare Passenger Repeatedly Punching Her Seat During Flight

The American Airlines passenger posted the clip to Twitter, where it quickly went viral and sparked outrage

In a statement to PEOPLE, the company said they are aware of the incident and are “looking into the issue.”

“We are aware of a customer dispute that transpired on American Eagle flight 4392, operated by Republic Airways on January 31,” a spokesperson for American Airlines said. “The safety and comfort of our customers and team members is our top priority, and our team is looking into the issue.”United Airlines Passenger Stung by Scorpion That Reportedly Dropped Out of Her Pants Mid-Flight

According to Williams, the incident began when the man became angry after she reclined her seat. She complied after he asked her to put the seat in the upright position while he ate. But when he finished the meal, Williams reclined her seat again, and that’s when she says the man punched the seat “hard” nine times. This is what prompted her to begin filming.

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