The Washington Post says the company's critics are pushing for in-app redesigns to better assist passengers in reporting harassment.
of inappropriate behavior from drivers towards female passengers, and the difficulties passengers face when trying to report harassment.
The Post reported that women who filed complaints said they were sent to a chat app, where they could only interact with artificial intelligence. If they wanted to find the number for the safety hotline, customers had to leave the app and manually search. Allison Tielking, a Stanford University student, is leading efforts for a change to rideshare services, starting with a social media campaign called"Take Back the Ride," which collected stories from more than 40 women who faced harassment in both Ubers and Lyfts, according to the Post.
"Lyft constantly says that safety is its number one priority, but I think in reality image is its top priority," Tielking told the Post."I think all these reports are treated more as inconveniences where the news needs to get brushed under the rug."
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