A Blaine woman who was stranded in Las Vegas is waiting to see if Southwest Airlines makes good on promises to reimburse her.
Diane Wilson says it took a week for her to get home to Blaine after the airline had a nationwide system meltdown right before Christmas.
She had gone on a Hawaiian cruise and returned to Long Beach around Dec. 22 when she was supposed to fly to Bellingham via Oakland.Wilson did say she was able to hold onto her bags as she changed planes. Agents said there was a flight to Las Vegas and from there, she could theoretically find another flight, so she opted to fly there. Once there, she realized flights were getting canceled and there would be no return home.
“Everyone knows it was a disaster, but I feel for everyone who was taking their kids to see their grandparents for the first time in two years. How do you put a price tag on that?” said Wilson. She did admit she would probably not join a class action lawsuit against Southwest. The U.S. Department of Transportation has urged people to file complaints if their needs are not addressed by Southwest. Many passengers are planning or filing federal complaints against Southwest now, but Wilson is waiting to see if the airline reimburses her. If they don’t, she says she will consider filing a complaint with the U.S. Department of Transportation. U.S.
Singapore Latest News, Singapore Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
How Southwest Airlines Melted Down - The Journal. - WSJ PodcastsSevere winter weather impacted a lot of airlines this holiday season. But only one canceled more than 70% of its flights: Southwest. WSJ’s Alison Sider explains how the airline found itself at the center of one of the worst travel breakdowns in years. Further Reading: -How Southwest Airlines Melted Down -Southwest Says It Maintains Normal Schedule as Airline Processes Bags, Refunds -Southwest Airlines Cancellations Continue Further Listening: -While Airlines Shrink, Southwest Goes Big -How One Airline Sees the Future of Flying
Read more »
You can blame Southwest Airlines’ holiday catastrophe on outdated softwareLast week's major holiday travel crisis is owed largely due to scheduling software that first debuted almost two decades ago.
Read more »
Southwest Airlines sending vouchers to passengers disrupted by holiday meltdownDallas-based Southwest said it is giving about $300 in flight credits on top of reimbursements that are coming to passengers.
Read more »
Southwest Airlines Offers 25,000 Points to Passengers Hit by Travel MeltdownBreaking: Southwest is offering 25,000 frequent-flier points in addition to refunds and expense reimbursements to travelers affected by its holiday meltdown
Read more »
Proposed class-action lawsuit filed in San Diego against Southwest AirlinesThe lawsuit alleges that regardless of weather conditions, Southwest 'knew or should have known it could not perform due to woefully inadequate staffing and complete inability to provide services as promised.'
Read more »
Houston family stuck at North Carolina airport for week after Southwest Airlines nightmareA family with three small children was supposed to return to Houston on Dec. 28. 'Southwest is just ... I have no words for them because they're not willing to do anything.'
Read more »