Zendesk has a new CRM platform and sales force automation tool.
are off to a good start in 2019, sporting a YTD gain of 44%. The provider of a cloud-based customer service platform continues to successfully expand its enterprise business, and has introduced new products aimed at taking market share from Salesforce .Zendesk has emerged as an innovator when it comes to improving the customer service experience, sporting a customer count of nearly 137,000.
Today, about 40% of Zendesk’s monthly recurring revenue comes from enterprise accounts , up from 38% a year ago. Now that Zendesk’s core customer service offerings are fully enterprise capable, the focus has turned to overall innovation and new-product development. Sell is built specifically to assist sales reps in interacting with prospects and moving hot leads through the sales pipeline. Aimed predominantly at the mid-market segment, which has been under-served by SFA tools, Sell provides a nice cross-sell vehicle for Zendesk’s core Support offering.Sell was developed with the technology from last year’s purchase of FutureSimple, the company behind the Base SFA solution.
Sunshine also enables developers to build and deploy customer apps and services at a faster pace. Given the transition these days to a more subscription-based economy, organizations of all sizes must keep better track of customer buying trends and interactions over time. While providing steadier cash flow, subscriptions can make customer service more challenging because they’re not a one-and-done transaction.
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