Station agents will help customers with questions, providing directional support and reporting quality-of-life issues.
Give directions.Report any elevator, turnstile or quality of life issues.If you're riding the New York City subway system, you'll soon be seeing a lot more MTA station agents, as booth agents will soon be on subway platforms to provide customer service to travelers and commuters. FOX 5 NY's Arthur Chi'en has the story.
"There will be legitimate reasons for our agents to be in those booths to make reports, get information about service changes, or delays, for example, or just to take a break," explained Richard Davey, president of NYC Transit.Keeping agents safe At the MTA's monthly board meeting, officials were grilled about how they plan to keep agents safe, considering transit crime has jumped more than 53% over the past two years, according to the"They’ll be issued all phones, for example, so if they have to report an issue that they see in the station, they’ll be able to reach our rail control center or police if they need to report something significant or urgent," Davey added.
Station agents working at Customer Service Centers will assist customers with the switch to OMNY, along with finding their way through the transit system.
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