SINGAPORE — Carousell and Facebook Marketplace have been rated the lowest out of six e-commerce platforms for their anti-scam measures in place to ensure the security of online transactions, the Inter-Ministry Committee on Scams (IMCS) said on Thursday (May 4).
The findings were published in the 2023 E-commerce Marketplace Transaction Safety Ratings , which is an annual update to the ratings assigned to major e-commerce platforms based on their security features.
These include user authenticity, transaction safety, availability of loss remediation channels for consumers, as well as the effectiveness of their anti-scam measures. The ratings range from one to four ticks, with four ticks being the highest rating. The majority of e-commerce scams reported — about 62 per cent — were perpetuated on Carousell and Facebook.
The TSR, apart from the overall ratings, also provides general consumer advice on how one can safeguard themselves during online transactions and marketplace-specific advisory on the safety features each e-commerce platform has put in place. Lazada, for instance, in December 2022 launched a buyer confirmation feature, which holds payment to the seller for a confirmation period.
Carousell has also launched its"certified" programme for second-hand luxury bags, mobile phones and cars.
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