Some cabin crew members had complained among themselves in English and Cantonese about customers throughout the flight, said a passenger on social media.
has fired three cabin crew members accused by a Mandarin-speaking passenger of insulting and discriminating against non-English speakers.
Cathay Pacific CEO Ronald Lam Siu-Por apologised for the incident in a statement, saying the airline had concluded the investigation. They accused the flight attendants of making fun of others’ language ability by saying in English: “If you cannot say ‘blanket’, you cannot have it,” and “Carpet is on the floor”.
The user, claiming to be a native Mandarin speaker who had lived in Hong Kong for 11 years and spoke fluent English and Cantonese, said it was the right thing to do to expose discriminatory treatment. “We have contacted relevant passengers to learn more about the situation and will investigate and handle the incident seriously,” it said. “We once again express our deep apologies for the trouble this incident has caused to everyone.”
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