Snaking queues were still seen at AirAsia's counters.
In a Facebook update on the morning of July 20, operator Changi Airport Group said a “small number” of airlines still need check-ins to be done manually.
Airlines were among the hardest hit by the tech outage, which is believed to be caused by a flawed software update issued by cyber-security service provider CrowdStrike. The US firm serves tens of thousands of enterprises globally, including banks, offices and hospitals.The Ministry of Digital Development and Information said that as at 6am on July 20, most companies affected by the outage had restored their services to the public.
Mrs Teo noted, however, that the impact of the outage here, while concerning, was not the worst compared with other countries, as the Republic’s essential and government services were mostly unaffected. Such incidents, Mrs Teo added, underscore the need for organisations to set in place swift recovery measures and plans to keep their business going.
The disruption brought down the systems of more than 10 airlines at Changi Airport on July 19, delaying over 40 flights and forcing check-in processes, including the issuance of boarding passes, to be done manually.
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