The outage is said to be linked to a service disruption from cyber-security software provider Crowdstrike.
This forced check-in processes for these carriers, including the issuance of boarding passes, to be handled manually.
Scoot’s systems at Taipei’s Taoyuan International Airport in Taiwan and Kuala Lumpur International Airport in Malaysia appear to also be affected. “During this time, customers departing on Scoot are advised to arrive at the airport at least three hours before their departure time,” the airline said. Instead of scanning her boarding pass, she said staff at the boarding gate checked each passenger’s ticket, and used highlighters to strike off a printed list. “It was quite fast.”
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