Most work-from-home employees aren’t high earners, and managers find it all too easy to ignore their input, says Sarah Green Carmichael for Bloomberg Opinion.
is often of a highly educated, laptop-toting professional comfortably situated in a large suburban home or in some Instagrammable Airbnb. The reality is different.
But if businesses focus only on short-term cost savings, remote work could exacerbate the dehumanising aspects of these jobs that so often lead to higher turnover and poorer customer service. Zeynep Ton, a professor at the Massachusetts Institute of Technology and the author of a new book, The Case For Good Jobs: How Great Companies Bring Dignity, Pay And Meaning To Everyone’s Work, thinks it’s a mistake to underestimate the value created by low-wage workers - and a costly one.
These choices are still possible if lower-paying jobs, already often relegated to sites far from corporate HQ, increasingly become WFH positions. The sticking point is that leaders have to want to make them.She shares the cautionary tale of a bank where a third of customer service calls were generated by the poorly designed online bill-paying system. The obvious answer: Fix the system. But the bank didn’t see the point.
Lower-paid workers tend to have the longest commutes because the cost of living is cheapest in far-flung neighbourhoods. Remote working saves them a considerable amount of time and money.
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