Grab's 'quiet ride' option: Drivers say they're misunderstood as too chatty, but don't want to seem unfriendly
Most of the seven drivers interviewed by TODAY supported the idea of minimal conversation during rides, but felt that a move this week by ride-hailingThe drivers said that they just wished customers would tell them if they prefer some peace, and related anecdotes about their struggles over engaging in chit-chat, and what topics are tricky.
Mr Joseph added:"The more experienced drivers try to avoid initiating conversations because continuing conversations may lead to us revealing private and personal issues that we are not prepared to share. These mixed signals can make it confusing for drivers, said another driver Lennard, who has been driving with Grab for three years. Aged in his late 40s, he declined to give his full name.
“No ride will ever be conversation-free, as some essential communication still needs to happen, such as confirming your name and trip details, asking urgent questions, and saying hello, goodbye, or have a great day," said the company in a Facebook post.MIXED REACTIONS OVER GRAB'S NEW FEATURE
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