Promoted | MiWay unpacks its use of advanced “conversation analytics” technology from CallMiner in this episode of TCS+.
head of business process innovation Huzair Essop, Miway lead integration analyst Asif Mahomed-Hoosen and CallMiner vice president of international operations Frank Sherlock unpack the deployment in detail on the show – watch or listen to it below.Sherlock kicks off the conversation with a discussion about how technologies like conversation analytics software tools can help organisations like MiWay lift their game.
Huzair then chats about how MiWay is using conversation analytics to develop its workforce and improve the performance of its customer agents. He also explains how MiWay is measuring the return on investment around the implementation, and what the company has been able to do with the technology that it couldn’t do before.
Which channels MiWay analyses with CallMiner’s tools, and how analytics has allowed the company to understand different customer journeys.Ensuring the appropriate information reaches the right people inside an organisation, and ensuring the correct course of action is taken.Watch this episode of TCS+any of TechCentral’s shows, please use the links below:
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| How MiWay uses conversation analyticsPromoted | MiWay unpacks its use of advanced “conversation analytics” technology from CallMiner in this episode of TCS+.
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