MOH said short consultations raise concerns about the safety and quality of clinical care given to patients.
SINGAPORE – MaNaDr Clinic has been ordered to suspend its outpatient telemedicine services from Aug 16, over concerns about care quality and stemming from excessively brief consultations.
Such short consultations, the ministry said, raised concerns about the safety and quality of clinical care provided to patients. While these teleconsultations were short, related case notes contained detailed information that did not appear to correspond with the duration of the teleconsultation carried out.
Its website promotes 24/7 access to doctors for online consultations from $8.20. The company claims to have more than 1,500 Singapore doctors and over a million platform users, with over 100,000 monthly teleconsultations and 1.5 million completed. MaNaDr came under MOH’s scrutiny after the ministry received several complaints involving clinically and ethically inappropriate practices, especially those related to its outpatient teleconsultations in the past few months.
The investigation into MaNaDr comes in the wake of MOH tightening rules over the issuance of MCs by telemedicine platforms.
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