Operators and IT staff worked round the clock to recover systems.
SINGAPORE – A day after an unprecedented global outage crippled some systems around Singapore on July 19, services islandwide largely returned to normal, including all airline check-in services at Changi Airport.
While some offices, apps and public systems from postal services to carpark gantries went offline temporarily on July 19, the chaos was felt most keenly at the airport in the wake of a flawed security update by global cyber-security service provider CrowdStrike. Singapore’s Ministry of Digital Development and Information said that by 6am on July 20, most companies affected by the outage in the country had restored their services to the public. These included newspaper, radio and postal services.
Affected organisations, such as postal services, recovered relatively quickly as business continuity plans kicked in. Information technology staff in many sectors had their work cut out for them. They had to restore the affected servers and devices by rebooting them manually. Passengers affected by the IT outage queueing at the Scoot check-in counters at 4.10pm at Changi Airport Terminal 1 on July 19, 2024. ST PHOTO: LIM YAOHUI
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