North Texan struggles to get help after social media hack

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North Texan struggles to get help after social media hack
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NBC 5 Responds to a North Texas Facebook user trying to get back control of her Facebook account. She said a stranger took it over and has been posting from her page for weeks.

So far, the consumer said Facebook hasn’t helped.Amy Wollin said she first suspected something was wrong when the fitness instructor tried to pull up her Facebook page back in May.Wollin said she tried to reset her password but couldn’t because someone changed the email address associated with her Facebook account.

“I don't know what their endgame is,” Wollin said. “That's the scary part. This could just be a precursor to something worse.” NBC 5 Responds reached out to Facebook and its parent company Meta about Wollin’s account and her efforts to connect with someone who could help. We have not heard back.Eva Velasquez with the Identify Theft Resource Center said social media account takeovers across platforms, including Facebook, are a growing problem.said it logged 1,829 complaints last year. A sharp increase from 41 complaints in 2020.

Velasquez points out recovery may be made more difficult, in part, because social media accounts are relatively easy to set up in the first place.

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