It's another rough day of disruptions and delays for customers flying on Southwest Airlines.
These delays affected services at Houston’s George Bush Intercontinental and William P. Hobby airports. As of noon Tuesday, FlightAware reported that there were a total of 132 Southwest flights delayed at Hobby and another 12 at Bush. There were, however, no cancellations from the airline at either of the two airports.
This is not the first time that Southwest Airlines has had issues with their operations. During the holidays late last year, thanks to problems with what critics have said was their outdated computer system, roughly half their flights were cancelled. Customers affected by Tuesday’s delays were able to rebook their flights or travel standby without paying additional charges, Southwest said, on a time-limited offer that must be redeemed within two weeks of their original date of travel.
Customers can rebook online if they are traveling domestically or call the airline’s customer service line. If customers are traveling to international destinations, they will need to rebook via the customer service line and if they are traveling into the United States from an international location they will have to call into their international site’s customer service line, according toCustomers whose flights were canceled can request a full refund for any unused travel ticket or itinerary.
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