According to the memo, the company was well aware of significant staff shortages at some of its major hubs, including Denver, where ramp workers were calling out sick en masse.
A Dec. 21 internal memo circulated at Southwest Airlines hinted at what would become the company’s cataclysmic meltdown just days ahead of Christmas, accounting for some 90% of the flights cancelled by U.S. carriers, according to FlightAware.
The alert was severe enough for the company to issue a “state of operational emergency,” according to, cornering workers into choosing mandatory overtime or to face the prospect of being let go if they failed to provide a doctor’s note. The scheduling catastrophe stranded thousands of flyers as a record bitter cold blasted the country. Southwest is currently being investigated by the Department of Transportation as well as by the Senate Commerce Committee over the fiasco.
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