While the crowds decrease at Dallas Love Field Airport in the aftermath of Southwest Airlines’ meltdown this holiday season, and the company begins to reset...
Travelers and staff look through a shrinking collection of luggage in front of the Southwest Airlines baggage services at Dallas Love Field Airport on Thursday, Dec. 29, 2022.While the crowds decrease at Dallas Love Field Airport in the aftermath of Southwest Airlines’ meltdown this holiday season, and the company begins to reset operations, customers’ quests to reunite with lost luggage is still an issue.
That doesn’t surprise Matt Arazia, who with his partner has been trying to get luggage back since Christmas after their flight to see family in South Texas was canceled. “For everyone we talk to, there’s a different story. The latest that we heard is, one bag is on its way and then the other bag is in Harlingen.”
“It’s just so interesting because if it’s routed to Dallas, do you know what flight it’s on? Then we should have some sort of an ETA,” he said. “I don’t really know what to think or who really to believe.”
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