Screwed by Southwest? Here’s the link where you can get your money back.
that the agency had just fined six airlines for breaking it: “Under U.S. law, airlines and ticket agents have a legal obligation to refund consumers if the airline cancels or significantly changes a flight to, from and within the United States, and the passenger does not wish to accept the alternative offered. It is unlawful for an airline to refuse refunds and instead provide vouchers to such consumers.
But Minor and other travelers’ experiences from the past few days illustrate why the current approach is insufficient. Minor knew her rights. Leadership knew the rules. And still, a customer service agent tried to placate a traveler with a gift card.But what about all that snow? Some people were calling it the “after all.
On Monday, Southwest’s chief operating officer, Andrew Watterson, acknowledged that the company’s scheduling software was the primary culpritTake the example of Luke Perrin, a student at Duke’s divinity and public policy schools. His flight to Portland was canceled on Tuesday morning. For some passengers, the app contained two options for reimbursement: “refund to credit card” or “hold for future use.
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