Southwest scrambles to fill key staff shortages with HQ workers: memo
sought volunteers for one of three eight-hour shifts in a round-the-clock effort to help crews on the ground who are short-staffed.
Southwest told Insider that the corporate employees who volunteer for the shifts would be trained by crew schedulers in a “train the trainer” approach. The shifts would be in lieu of normal work duties and would count toward regular workdays, the memo said. It is unclear if the corporate employees were offered extra pay.
A Southwest employee tries to help Tracy Joline, left, of Tampa Florida, at Long Island MacArthur Airport in Ronkonkoma on Tuesday.Ryan Green, the company’s chief commercial officer, posted a video on social media apologizing for the dysfunction.
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