The DoNotPay bot used evidence and light threats to convince a representative to knock $10 off an engineer's internet bill.
We all need privacy, especially online. Your IP address and your browsing should be hidden from unecessary surveillance. Rest assured that PIA’s virtual private network never keeps any usage logs—ever.
though. For starters, the AI at one point in the demo mistakenly writes “[insert email address]” in lieu of providing an actual email. Browder also admitted to The Verge the bot exaggerated the fact around the supposed internet outage, something he said wouldn’t happen when the final version ships. The chatbot also goes on to have a brief, but hilarious, exchange of courtesies with the live human representative that reads like the machine learning equivalent of a handshake that goes on for way too long or a, “
” back and forth from South Park. While one could see this as the bot “outing” itself as an AI, the human rep actually almost ends up sounding more robotic.“The AI is also a bit too polite, replying back to everything,” Browder said in a tweet. “But it was enough to get a discount.” The CEO says the bot will advocate passionately for its users but not to the point where it starts blatantly making shit up. Instead, if the bot can’t determine a correct answer it will stop and ask the user for help. The bot builds on DoNotPay’s arsenal of digital tools meant to help people breeze through tedious tasks like canceling subscription and paying parking tickets to appealing banned accounts.
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