DoorDash, buoyed by surging demand and ample capital, has launched new services like toilet paper deliveries from convenience stores during the COVID crisis. CEO Tony Xu says it's being 'extremely agile.'
While the coronavirus crisis has put many companies on the defensive, forcing them to cut staff and operations, food delivery company DoorDash is sitting on cash from a recent fundraising and launching new services.
It also quickly put together an effort to distribute masks and hand sanitizer to its couriers, creating a supply chain from scratch. The company has seen a surge in demand for its core food delivery service, and has cut commissions from smaller restaurants during the pandemic. But its commission rates remain under scrutiny, and some cities have imposed caps. For DoorDash, though, the opposite seems to be the case. The crisis has actually spurred it forward. Demand for its food delivery service is booming, it raised funding less than a year ago, and now it's starting new projects.
"We are preparing ourselves — and this epidemic has almost compelled that to happen — to being extraordinarily agile and responsive ... and getting into things that potentially we didn't think we would do so soon," Xu told Business Insider in a recent interview.
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