Are your packages always delayed?
As a result of its audit, the OIG has determined that the USPS does not always provide customers with"reliable information on the status and location" of their packages. This can be attributed to a combination of several factors, according to the agency's inspector branch. One of the contributing issues is missed package scans, which may happen when a barcode is unreadable or required scans are not completed.
But the OIG also noted that it acknowledges that the USPS can face challenges with scanning accuracy and may have a preference for reporting on anticipated movement or using non-descriptive messages.
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