SINGAPORE - Some passengers on a Scoot flight from Singapore to Xi'an found themselves stranded without their luggage after they landed in the Chinese city in the wee hours of Friday (Sept 15). An affected passenger who declined to be named told The Straits Times that she waited for about 15 minutes at the baggage carousel but saw no bags....
SINGAPORE - Some passengers on a Scoot flight from Singapore to Xi'an found themselves stranded without their luggage after they landed in the Chinese city in the wee hours of Friday .
She said she called Scoot's customer service hotline, and the officer confirmed that she and her travel companions have to wait two days for their luggage. The passenger, who works in the tech industry, said she is "very unhappy" because she had packed 10 days' worth of clothes and necessities in her check-in luggage that weighed about 15kg."I wish I knew my baggage was not on the flight. I wish I was informed earlier or given some form of warning," she said, adding that Scoot had not called or sent any e-mails to provide more information as at 7pm on Friday.
"Affected passengers were informed that their baggage was offloaded upon arrival in Xi'an at 1.28am on Sept 15, 2023," the spokesperson said.
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