Three in five of the e-commerce scams were conducted via Carousell and Facebook. Read more at straitstimes.com.
SINGAPORE – E-commerce platforms Facebook Marketplace and Carousell remained at the bottom of the list in the second year of an inter-ministry rating system that assesses the safety and security of online transactions for consumers.
Carousell recorded a total of 1,834 reported cases in 2022, while Facebook was second with 1,138 reported cases, and Shopee third with 311 cases. Online messaging platform Telegram was also included on the list at fourth place, with 288 reported scam casesThe platforms included in the report include Carousell, Facebook, Shopee, Telegram, WhatsApp, Lazada, Qoo10 and Amazon.
Facebook Marketplace also notably lacks seller verification tools and secure payment options, said the Ministry of Home Affairs in a breakdown of each platform’s performance. These tools are flagged in the report as optional on Carousell, while Lazada, Amazon, Qoo10 and Shopee offer the whole suite of anti-scam tools.
The committee added that it has worked with Shopee since December 2022 to require verification of sellers’ identities based on official documentation before they can list their products online.
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