A family was left stranded on an aerobridge at Changi Airport T4 after disembarking their Cathay Pacific flight due to a locked arrival gate.
A group of passengers found themselves stuck on the aerobridge after disembarking a Cathay Pacific plane on Sunday (Dec 29). A family comprising a woman, her elderly mum on a wheelchair and domestic helper were caught in a predicament on Sunday (Dec 29), after they were trapped in an aerobridge upon disembarkation from a Cathay Pacific plane.
The passenger, Michele Yap, wrote in a social media post in the wee hours of Monday that the trio were stuck behind the locked arrival gate for 30 minutes.'My 81-year-old mother was so traumatised!' Yap wrote. A woman whom Yap identified as an airport staff member was also with them. Beyond the locked doors, the terminal appeared to be empty. In the video, the staff member told Yap she was calling the airport police but was unable to get through due to the 'high call volume'. Yap wrote in the post: 'We couldn't get through to airport police, the medical emergency line said it wasn't an emergency, it took the frantic SAS staff half an hour to finally reach her boss to get someone to let us out! In replies to comments on her post, Yap said that they were not the last ones to disembark. She was also able to walk back onto the plane to 'find just anybody who could help'.AsiaOne has reached out to Yap for more information. Cathay Pacific responded to Yap's post on Instagram the same day, stating: 'We understand how frustrating this must have been, especially for your mother. We are currently investigating the matter and will follow up with you shortly. Thank you for bringing this to our attention.' In a reply to AsiaOne's queries, a spokesperson from Cathay Pacific confirmed the incident and apologised to Yap. 'We acknowledge an incident involving a passenger and her mother who were unable to exit the aerobridge due to the arrival gate being locked,' said the spokesperso
CHANGI AIRPORT CATHAY PACIFIC Aerobridge DELAY PASSENGERSTRAP
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